Terms & Conditions

Terms and conditions of use of medgrids website, medgrids android app, medgrids ios app and all medgrids services (collectively referred to as the internet based platform or services)

Please read these terms of use carefully by accessing or using this internet based platform and the services provided through this internet based platform, you agree to be bound by the terms described herein and all terms incorporated by reference. if you do not agree to all of these terms, do not use this internet based platform or avail any services provided through this internet based platform.


The domain name www.medgrids.com, an internet based portal, the medGrids android app and iOS app, are owned and operated by medGrids Solutions Private Limited, a company duly incorporated under the provisions of the Companies Act, 1956 (hereinafter referred to as “medGrids” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile application are collectively referred to as the “Website”.

Your access or use of the Website, transacting on the Website and use of Services (as defined herein below) hosted or managed remotely through the Website, are governed by the following terms and conditions (hereinafter referred to as the Terms of Use”), including the applicable policies which are incorporated herein by way of reference. These Terms of Use constitute a legal and binding contract between you (hereinafter referred to as “You” or “Your” or “Customer” or the “User”) on one part and medGrids on the other Part.


For the purposes of availing the Services and/or transacting with the Third-Party Service Providers through the Website, You are required to obtain registration, in accordance with the procedure established by medGrids in this regard. As part of the registration process, medGrids may collect the following personal information from You

The registration on or use/ access of the Website is only available to natural persons, other than those who are ‘incompetent to contract’ under the Contract Act. That is, persons including minors, un-discharged insolvents etc. are not eligible to register on, or use/ access the Website. By registering, accessing or using the Website, You accept the terms of these Terms of Use and represent and warrant to medGrids that you are ‘competent to contract’ under the Contract Act and have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use.


Through the Website, medGrids facilitates the purchase of drugs and other pharmaceutical products, medical equipment, and services offered for sale by Third-Party Medicine Vendor or authorised sellers (“Pharmaceutical Goods and Services”). You understand and agree that medGrids and the Website merely provide hosting services to You and persons browsing / visiting the Website. All items offered for sale on the Website, and the content made available by the Third-Party Medicine Vendor, are Third-Party user generated content and Third-Party products. medGrids has no control over such Third-Party user generated content and/ Third-Party products and does not - originate or initiate the transmission, or select the sender/recipient of the transmission, or the information contained in such transmission. The authenticity and genuineness of the Pharmaceutical Goods and Services made available by the Third-Party Medicine Vendor through the Website shall be the sole responsibility of the Third-Party Medicine Vendor. You understand and agree that medGrids shall have no liability with respect to the authenticity of the Pharmaceutical Goods and Services being facilitated through the Website.


As with any medical procedure, there are potential risks associated with using the Services. By using the Services, You agree to abide by these Terms of Use, Privacy Policy and risks described below. These risks include, but may not be limited to:

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